Despite the marketing effort, this is NOT a product for beginners. Using this product assumes the customer has prior knowledge and experience working with concrete/cement. There is literally NO instruction that came with my "project kit". I ordered the 'turn my sheetrock into concrete' kit and it came with two different 20lb bags of some powder and a bucket of Elasto Shield. That was all. There is a 'sales pamphlet' you have to hunt for online that they claim are 'instructions' - but no where does it provide essential information such as:
- The recommended water amount to use per 20 lb bag.
- Mixing recommendations (do you give it a resting period or work with it as soon as it is mixed).
- Once mixed, what is the working life of the product?
- Why are two bags of different colors (white and grey) provided? What is the difference? Is one a base and one a fine topping layer?
There was NO instruction. And my attempts to call the number on the website always sent me to a voicemail that was never returned. In addition, their 'video tutorials' are links to youtube influencer DIY'ers who have made project videos with limited instruction. They don't have any official videos of their own.
After completing my project, I added a sealer and now have an issue where the overlay has continued to expel moisture after having been sealed so my clear finish is now milky white in some areas. I will probably have to strip, sand and reseal to fix the issue. But how would I know since there is no real guidance from this company.
I ordered the entire kit but did not receive the elasto sheild and am now having a difficult time reaching someone from the company. Not sure if it got lost in the delivery but it was kind of frustrating to open the boxes up and get ready to start the project and not have everything.
The process is not hard. The folks are there to help you with all of your questions.
I used this system for two walls in a bathroom reno in my house. The results were outstanding!!! The only negative thing I have to say is the amount of Sealer and ElastoShield supplied was way more than needed when compared to the amount of Concrete supplied. Those two elements could be cut down by 90%. Great product however and the results are very, very impressive.
We utilized the kit to try to turn our fireplace front from sheet rock into a concrete slab look. We followed all instructions and it looks awful! It looks water stained for some reason. Time and money we’ll never get back and now we need to figure out another plan. We would not recommend.